Shipping policy
Shipping Policy
Order Processing Time
All orders will be processed within 1 to 3 business days, excluding weekends and public holidays. You will receive a confirmation email once your order has been packed and shipped.
Local Delivery (Singapore)
We offer local delivery within Singapore via trusted courier services.
- Estimated delivery time: 1 to 3 business days after processing
- Tracking details will be provided via email once the parcel is dispatched
International Shipping
We currently ship worldwide from Singapore.
- Estimated delivery time: 6 to 15 business days, depending on the destination
- All international shipments include tracking
- Please note that delivery times may vary due to customs clearance and local courier processing
Shipping Fees
Shipping fees are calculated automatically at checkout based on your shipping address, parcel weight, and destination.
You will be able to view the final shipping fee after entering your delivery details at the checkout page.
Taxes and Duties
International orders may be subject to customs duties, import taxes, or additional charges imposed by the destination country.
- These fees are not included in your order total at checkout
- Customers are solely responsible for any applicable taxes or duties
- We do not have control over these charges and cannot estimate the cost
- We are not responsible for delays caused by customs processing
Lost or Damaged Parcels
Once your order has been handed over to the courier, we are no longer liable for any lost, stolen, or damaged parcels during transit.
If you encounter an issue with your delivery, please contact the courier directly using the tracking number provided, as they may offer support or compensation.